Our returns policy:

Items that have been manufacturerd to the customer's specifications in terms of size, finish, or upholstery color cannot be returned. This policy adheres to section 13 of the Consumer Protection (Distance Selling) Regulations 2000 and section 28(b) of the Consumer Contracts Regulations 2013. These "customized" items are defined as those specially made based on the customer's chosen size or finishes, and are set into production accordingly. If your order arrives damaged or faulty, we will promptly create and deliver a replacement.

Before confirming your order, ensure that the item and chosen finish align with your requirements. Please be aware that alterations to the order cannot be made once production has commenced, or if discrepancies arise post-delivery, unless the provided item or specifications differ from the order confirmation. Additionally, it's essential to verify property access, considering dimensions for doorways, stairwells, and intended spaces, as delivery is based on this assessment. Please note that The Modern Furniture Company is not accountable for this aspect of the order process.

Should you wish to initiate a return or exchange for a standard product without specified finish options, kindly get in touch with us within 14 calendar days from receiving your order. The return or exchange of goods must be completed within 14 calendar days after cancellation. It's important to note that The Modern Furniture Company cannot assume responsibility for items that are not returned following the guidelines provided below.

The item you intend to return should be in pristine, unused condition, accompanied by its original packaging and attached product tags. "New and unused" denotes that the item should be devoid of any marks or indications of wear. We cannot accept items that show any signs of being used; in such instances, the item will be returned to the purchaser. You have the option to return goods to our warehouse, or if necessary, we can coordinate the collection of the unwanted product at your expense. The responsibility for the cost of returning any unwanted products lies with the buyer. Kindly retain all original packaging and take care to repackage the item securely for transit. Additionally, it's the buyer's responsibility to insure the goods during transit.

In cases where items are sizeable or delicate (as evaluated by The Modern Furniture Company), we maintain the right to appoint a specialized furniture handler for the return transportation, with the associated cost transferred to the Customer. This transportation charge will apply whenever the Customer agrees to a returns collection date but subsequently fails to adhere to it.

The accurate value of all returned, unwanted products will be credited to the original purchaser's credit or debit card, minus any pertinent collection charges, within 14 days from our receipt of the return. If you wish to exchange your order, the same procedure and guidelines apply. However, if needed, collection and re-delivery charges will be applicable, along with any necessary revised payments.

In the event that your order arrives in a damaged or faulty condition, please notify us promptly after receiving the goods. Claims for replacements of damaged or missing items cannot be processed after 1 day; the manufacturer's standard warranty for faulty goods remains valid beyond this period. To initiate claims for damaged/defective items, please commence by contacting the showroom at 01277 812777, followed by a written claim sent via email to sales@themodernfurniturecompany.com


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