Returns Policy
Items that have been manufacturerd to the customer's specifications in terms of size, finish, or upholstery color cannot be returned. This policy adheres to section 13 of the Consumer Protection (Distance Selling) Regulations 2000 and section 28(b) of the Consumer Contracts Regulations 2013. These "customized" items are defined as those specially made based on the customer's chosen size or finishes, and are set into production accordingly. If your order arrives damaged or faulty, we will promptly create and deliver a replacement.
Before confirming your order, ensure that the item and chosen finish align with your requirements. Please be aware that alterations to the order cannot be made once production has commenced, or if discrepancies arise post-delivery, unless the provided item or specifications differ from the order confirmation. Additionally, it's essential to verify property access, considering dimensions for doorways, stairwells, and intended spaces, as delivery is based on this assessment. Please note that The Modern Furniture Company is not accountable for this aspect of the order process.
Should you wish to initiate a return or exchange for a standard product without specified finish options, kindly get in touch with us within 14 calendar days from receiving your order. The return or exchange of goods must be completed within 14 calendar days after cancellation. It's important to note that The Modern Furniture Company cannot assume responsibility for items that are not returned following the guidelines provided below.
The item you intend to return should be in pristine, unused condition, accompanied by its original packaging and attached product tags. "New and unused" denotes that the item should be devoid of any marks or indications of wear. We cannot accept items that show any signs of being used; in such instances, the item will be returned to the purchaser. You have the option to return goods to our warehouse, or if necessary, we can coordinate the collection of the unwanted product at your expense. The responsibility for the cost of returning any unwanted products lies with the buyer. Kindly retain all original packaging and take care to repackage the item securely for transit. Additionally, it's the buyer's responsibility to insure the goods during transit.
In cases where items are sizeable or delicate (as evaluated by The Modern Furniture Company), we maintain the right to appoint a specialized furniture handler for the return transportation, with the associated cost transferred to the Customer. This transportation charge will apply whenever the Customer agrees to a returns collection date but subsequently fails to adhere to it.
The accurate value of all returned, unwanted products will be credited to the original purchaser's credit or debit card, minus any pertinent collection charges, within 14 days from our receipt of the return. If you wish to exchange your order, the same procedure and guidelines apply. However, if needed, collection and re-delivery charges will be applicable, along with any necessary revised payments.
In the event that your order arrives in a damaged or faulty condition, please notify us promptly after receiving the goods. Claims for replacements of damaged or missing items cannot be processed after 1 day; the manufacturer's standard warranty for faulty goods remains valid beyond this period. To initiate claims for damaged/defective items, please commence by contacting the showroom at 01277 812777, followed by a written claim sent via email to sales@themodernfurniturecompany.com
Interior Design Services by The Modern Furniture Company
Beautiful spaces aren’t just created, they’re thoughtfully designed. At The Modern Furniture Company, our interior design approach blends creativity, practicality, and premium furniture craftsmanship. Whether you’re after modern interior design or a touch of luxury interior design, our UK-based experts guide you from concept to completion with ease.
What We Offer
1. Personal Consultation, In Person or Online
Enjoy a flexible interior design consultation, meet us in-store, or connect from the comfort of home. Our home interior consultation options make it easy to get expert advice, anywhere in the UK.
2. Room-by-Room Design Planning
From a quick design service for living room updates to full personalised interior plans UK, we handle it all. Expect layout and flow optimisation and residential design support tailored to your lifestyle.
3. Furniture-Led Styling
Our furniture-led interior design puts your chosen pieces at the heart of the plan. We focus on furniture and layout planning, creating cohesive home aesthetics and truly design-led living spaces that feel uniquely yours.
Who It’s For
1. New Homeowners
Starting fresh? Our interior design services UK help turn a blank canvas into a home that feels truly yours. From the first interior design consultation to furniture and layout planning, we offer made-to-measure design advice that fits your space, lifestyle, and budget.
2. Renovators and Upgraders
If you’re giving your home a lift, our team brings fresh eyes and expert hands. Whether it’s modern interior design or subtle luxury interior design, we focus on layout and flow optimisation and cohesive home aesthetics that make every corner work harder.
3. Buy-to-Let and Holiday Let Owners
Need a stylish setup that impresses guests and lasts? Our furniture-led interior design and interior styling services offer fast, smart solutions. Expect professional interior styling and residential design support with a long-term, design-led finish.
How It Works
1. Step 1: Tell Us About Your Space
It all starts with a chat. Share your room details, ideas, or challenges through our simple form or during your interior design consultation. Whether it’s a home interior consultation or full interior design services UK, we get to know your style before anything else.
2. Step 2: Design Proposal with Furniture Picks
Next comes the fun part, your personalised plan. You’ll receive made-to-measure design advice and furniture and layout planning suggestions featuring pieces from our collection. Every concept reflects the essence of modern interior design and luxury interior design.
3. Step 3: Review and Revise Together
Your comfort matters most! We refine the furniture-led interior design plan with you, ensuring cohesive home aesthetics and design-led living spaces that feel natural, functional, and unmistakably you.
Why Choose Our Design Service
Choosing the right interior design partner makes all the difference. With The Modern Furniture Company, you get more than just interior design services UK. You get trusted experts who live and breathe good design. Our team combines years of hands-on product knowledge with a love for creating design-led living spaces that actually work for real life.
Enjoy exclusive access to curated furniture combinations and furniture and layout planning that fit seamlessly into your home. Every interior design consultation includes made-to-measure design advice, from mood boards to visuals that bring your ideas to life. We keep the process simple, personal, and inspiring, turning luxury interior design into an enjoyable, confidence-filled experience from start to finish.
Interior Inspiration by Season and Space
1. Autumn Cosiness with Warm Neutrals
As the weather cools, interiors call for texture and warmth. Think soft lighting, earthy tones, and layered fabrics. Our interior design experts create luxury interior design looks that balance comfort with elegance, perfect for long evenings in. With furniture and layout planning, you can build snug, cohesive home aesthetics that still feel open and inviting.
2. Light and Airy Spring Refresh
Spring is all about breathing new life into your home. A home interior consultation can help you swap heavy accents for lighter textures and playful tones. Our interior styling services focus on modern interior design, blending fresh energy with everyday practicality.
3. Small Space Layout Tips for Urban HomesCity living doesn’t mean cramped design. With personalised interior plans UK, smart layout and flow optimisation, and furniture-led interior design, we make even compact rooms feel beautifully spacious and effortlessly stylish.
FAQs
Yes, our primary interior design consultation is complimentary. It’s a relaxed chat to understand your space and goals.
Absolutely. Our design service for living room, bedroom, or any single area is perfect if you’re focusing on one space. We’ll create personalised interior plans UK with smart furniture and layout planning ideas.
No worries at all. During your home interior consultation, we’ll explore options together. You can tweak your layout and flow optimisation until you’re happy.
Yes, our team provides residential design support for larger projects too. From furniture-led interior design to modern interior design planning, we ensure cohesive home aesthetics across every area, no matter how big or open your space.
Discover tailored interior design services, from concept to completion. Explore our full range online at The Modern Furniture Company, browse by maker via Browse by Brand, and find inspiration across outdoor and indoor collections.
